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I have Outlook 2010 and a couple of my folders have

Customer Question
I have Outlook 2010...

I have Outlook 2010 and a couple of my folders have disappeared. How do I find them?

Technician's Assistant: When did you last update Outlook?

No idea

Technician's Assistant: What have you tried so far with your Outlook?

I have tried looking in surrounding folders to see if I accidentally dropped them there. I have tried searching for the folder...no luck

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, I think that is all

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.I have okay'd the online access. When will this take place?
Answered in 4 hours by:
12/4/2017
Email technician: Pete, Computer Expert replied 6 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,165
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 6 months ago

Sorry for the delay;

Is your Outlook connected to an Exchange server, or do you use it with an email provider, e.g. Gmail, Yahoo?

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Customer reply replied 6 months ago
I am not sure
Customer reply replied 6 months ago
Is that $39 to remote in an additional charge to the first $5 and the $31?
Customer reply replied 6 months ago
Pete, are you still there?
Customer reply replied 6 months ago
Pete, I just spoke with tech support and they said they would alert you to contact me tomorrow morning around 8 or 9 am EST.
I am leaving work for today. Sharon Beard
Email technician: Pete, Computer Expert replied 6 months ago

Hi Sharon, yes remote support is an additional charge.

What is the second part of your email address, after the @ symbol?

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Email technician: Pete, Computer Expert replied 6 months ago

Ok, so your email account is hosted by Yahoo.

Can you access the email account and see the missing folders if you log in at mail.yahoo.com ?

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Customer reply replied 6 months ago
I am not at work anymore. May we please continue this tomorrow morning around 8-9 am Eastern Standard Time. Thank you
Email technician: Pete, Computer Expert replied 6 months ago

Yes that is fine - you can reply back here any time that suits and I will reply as soon as I can.

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Customer reply replied 6 months ago
Ok, that will work for me
Customer reply replied 6 months ago
Good morning Pete. I do not have folders set up in Yahoo...only in Outlook
Email technician: Pete, Computer Expert replied 6 months ago

Ok, so the Outlook folders are not synced back to the Yahoo inbox?

In that case, they only reside on Outlook. Can you try searching for an email that was in those folders to see if it has been accidentally moved elsewhere within Outlook?

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Customer reply replied 6 months ago
I am not having any luck. The folder that disappeared had many sub-folders and sub-sub folders
Email technician: Pete, Computer Expert replied 6 months ago

Did you check if it is in the Trash folder?

Was there anything significant about the folder that disappeared?

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Customer reply replied 6 months ago
Of course I checked the trash and every other folder I have in Outlook.
The significance of the folder was that it had every project we are doing along with all of the e-mail for each project. (We are a sitework contractor) The folder was named Projects and each project had a subfolder with subsubfolders. I have searched all outlook files, tried some things I found online...all with no results. I think we have spent enough time on this. Just close the session. Thanks anyway
Email technician: Pete, Computer Expert replied 6 months ago

Ok.

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Customer reply replied 6 months ago
Since you never solved the issue, I do not choose to rate your service.
Email technician: Pete, Computer Expert replied 6 months ago

That is ok, have a good day!
Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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