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I HAVE SCHEDULED SCANS, AND THEY DON'T SCAN. FRONTIER.

Customer Question
I HAVE SCHEDULED SCANS...

I HAVE SCHEDULED SCANS, AND THEY DON'T SCAN

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

FRONTIER

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

OUTLOOK ON MY PC

Technician's Assistant: What troubleshooting have you tried?

I HAVE RESET THE SCAN SCHEDULE 5 OR 6 TIMES, AND IT DOES NOT WORK

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I WANT TO KNOW WHY THE MALWAREBYTES PREMIUM WON'T FOLLOW SCAN DIRECTIONS!

Submitted: 6 months ago.Category: Email
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Answered in 20 minutes by:
12/4/2017
Email technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,812
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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2,097 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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