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I can't access it. I don't know; I'm not technologically…

Customer Question
I can't access it ...

I can't access it

Technician's Assistant: Are you logged into your email account on any other devices?

I don't know; I'm not technologically very savvy. The account is linked to the mobile phone, but as far as I know Thunderbird is not on the phone. I don't know what is.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not as far as I know. Or if I do I wouldn't know where to find them.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just want access to my email account as I have about 120 newsletters to get out and of course the addresses are in Thunderbird...

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
12/4/2017
Email technician: Richard, Email Systems Specialist replied 9 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,259
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your email account?

Please let me know

Ask Your Own Email Question
Customer reply replied 9 months ago
This morning
Email technician: Richard, Email Systems Specialist replied 9 months ago

Thanks

What now happens when you try to access it?

Ask Your Own Email Question
Customer reply replied 9 months ago
Sorry, the costs are escalating and my bank has blocked my card for what they consider a suspicious transaction. I thought I was paying $5 now I find it's $54.
Email technician: Richard, Email Systems Specialist replied 9 months ago

ok

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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