How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I can't access it. I don't know; I'm not technologically

Customer Question

I can't access it
JA: Are you logged into your email account on any other devices?
Customer: I don't know; I'm not technologically very savvy. The account is linked to the mobile phone, but as far as I know Thunderbird is not on the phone. I don't know what is.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Not as far as I know. Or if I do I wouldn't know where to find them.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No I just want access to my email account as I have about 120 newsletters to get out and of course the addresses are in Thunderbird...
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your email account?

Please let me know

Customer: replied 11 months ago.
This morning
Expert:  Richard replied 11 months ago.


What now happens when you try to access it?

Customer: replied 11 months ago.
Sorry, the costs are escalating and my bank has blocked my card for what they consider a suspicious transaction. I thought I was paying $5 now I find it's $54.
Expert:  Richard replied 11 months ago.