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I am unable to send messages on outlook express. I am

Customer Question
I am unable to...

I am unable to send messages on outlook express . I am getting a box headed internet email which askes me to fill in details of server user name, and password ***** are already filled in . when I press Ok , it just returns the same box

Technician's Assistant: Is your Outlook file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

No

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/4/2017
Email technician: John, Email Support Specialist replied 7 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
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Hello and welcome to Justanswer.com site which is a paid and independent Q&A and Tech support providing site. My name is ***** ***** I will try my best to help you.

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Email technician: John, Email Support Specialist replied 7 months ago

Which email account are you accessing using outlook also which version of outlook are you using is it 2007,2010,2013 or 2016?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 7 months ago

Please answer my above questions so that i can help you better.
Use the reply box just below type the reply in it and click on send.
Thank you

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Customer reply replied 7 months ago
Not sure what version of outlook but using Windows 10
Email technician: John, Email Support Specialist replied 7 months ago

OK which email account are you accessing using outlook ?

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Email technician: John, Email Support Specialist replied 7 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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