Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

How do I access my outlook alias account? I had to set one…

Customer Question
How do I access...

How do I access my outlook alias account? I had to set one up to receive a Microsoft security code. My email is locked

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No, this happened after a Microsoft update

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Security question

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
12/4/2017
Email technician: Moses C,
 replied 9 months ago
Moses C
Category: Email
Satisfied Customers: 1,114
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

do you have access to the recovery email and phone number you provided during the outlook email account?

Ask Your Own Email Question
Customer reply replied 9 months ago
I set it up but haven't been able to access it
Customer reply replied 9 months ago
no way. Forget I even contacted you. I have trouble with a situation like this before and it cost me big.
Customer reply replied 9 months ago
I refused the contract and agreed to the free trial and you charged paypal for $47.00. I don't deal with liars and thieves any more. I am tired of scams.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
When I cc myself the email address that shows in the cc bar
When I cc myself the email address that shows in the cc bar is different than my actual gmail address. Meaning my actual address is [email protected], but in the cc it shows up at [email protected]… read more
PC_Wizzard
PC_Wizzard
IT Technician
48 satisfied customers
Can no longer login and have forgotten password when I ask
Can no longer login and have forgotten password ***** I ask for code to … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I like to send e-mail to microsoft security team and will
i like to send e-mail to microsoft security team and will you tell me their email address??? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Windows account has wrong e-mail adress. Gmail. Web browser.
windows account has wrong e-mail adress JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browse… read more
Eric Ewing
Eric Ewing
University IT Manager
199 satisfied customers
I wanted to add my Gmail account as my primary alias, which
I wanted to add my Gmail account as my primary alias, which I did successfully, however I removed my Hotmail account after doing so and it is creating problems with other people sending me emails to m… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I deleted the email account I was using on mylap top. I
I deleted the email account I was using on mylap top. I added an account, but having troube sycing. The account I add, I'm on locked out and up add to receive a code to reset password. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
My wife an active microsoft account that was originally set
My wife an active microsoft account that was originally set up using an email address which is no longer active. Account has an alias email but if I want to change the password, the system tries to ve… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Oh my Goodness !!!! How wonderful to get someone that I can
Oh my Goodness !!!! How wonderful to get someone that I can talk too!! For some unknown reason my hotmail account quit working out of the blue about a week or 10 days ago. I have been traveling so muc… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have Outlook 2007 on my laptop and a Windows phone. Until
I have Outlook 2007 on my laptop and a Windows phone. Until about a month ago, I was able to keep the calendars on the two sychronized going through a Microsoft account at Outlook.com. Now, although t… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am getting multiple identical emails, my service provider
I am getting multiple identical emails, my service provider says it is not at their end. Why would it download the same messages every time is scans for new mail? I have 14 or more copies of the same … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
My wife and I have the following setup: 1. Windows 8.1
My wife and I have the following setup: 1. Windows 8.1 phones. 2. Windows 8.1 PC. 3. Outlook 2013 on the PC. 4. A Gmail address each. This is the address we give out. 5. One Microsoft account with my … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
hi I have a Hotmail account and am un able to receive security
hi I have a Hotmail account and am un able to receive security code, I followed the msn prompts to use other means of receiving code but don't have any that I know of, everytime I get on to outlook, c… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Tried logging into Hotmail acct yesterday, took me to a page
Tried logging into Hotmail acct yesterday, took me to a page asking for update on security. Entered information. Said was incorrect. had them send to another family members email a code. Entered code,… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Recently, my Hotmail account was automatically upgraded by
Recently, my Hotmail account was automatically upgraded by Microsoft to their outlook system. After that I created an outlook.com alias to the Hotmail account. Now, when I add the outlook.com alias to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have added outlook.com (not upgrade) to the email list.
I have added outlook.com (not upgrade) to the email list. now my hotmiail.com emails within Microsoft Outlook Office (MOO) remain in my outbox not sending, and I notice that some of the emails are not… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,435 satisfied customers
My ex-husband is sending emails from an alias of my emailaddress.
My ex-husband is sending emails from an alias of my emailaddress. He says that is possible from Outlook and he doesn't need my email password XXXXX that. But that is impossible isn't it? I change my p… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
How do i [email protected] back to be main email site
How do i [email protected] back to be main email site in outlook. I would even take it back as an alias if that could be done I'm desperate as it is the only email site with all my folders and contact… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
my e-mail address [email protected] I had to re-install office
my e-mail address [email protected] I had to re-install office 2010 and cannot ger e-mails because I have to know how to enter my Att settings (POP etc,)… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x