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My old email was I have lost all emails by switching to new…

Customer Question
My old email was***@******.***...

My old email was***@******.*** I have lost all emails by switching to new email I did not really want to switch but could not get to my old emails and did not know that I would loose all my emails by switching would like to go back to my old email help please

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Internet is fine its when I switched that I lost all the emails I had and some were important to me

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that im aware of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to go back to old email

Submitted: 8 months ago.Category: Email
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Answered in 10 minutes by:
12/4/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Have you tried to reset your old account password?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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