Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I attempted to open an attachment of photos of aircraft that…

Customer Question
I attempted to open...

I attempted to open an attachment of photos of aircraft that is attached to an email. I received a notice from Microsoft that my account is temporarily suspended because a jsteadman16 @ outlook..com has sent a volume of messages.. As you can see, I am not that person. How do you rectify this so that I can use my computer soon?

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

The Internet is okay.I am a mail client--Outlook.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Nothing has been changed that I am aware of at this time. It was working fine until the email with photos.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

I need to understand if Microsoft sent the message and will now put me back on line or it was an attempt by a hacker to get info. Obviously I want to understand the problem and how soon there will be a solution. If there is a hacker, I will need to change my email address.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thank you.

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
12/4/2017
Email technician: bbao, IT Consultant replied 9 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,154
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can you please post the email notification or simply a screenshot showing how the original message looks like. This will provide us more info and details for troubleshooting and analysis. Thanks.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 9 months ago

Hello, do you still need our help here? Thanks.

Ask Your Own Email Question
Customer reply replied 9 months ago
I sent a copy of the email with attachment yesterday. I sent a photo shoot this morning and as it did not come from my camera, I sent it as a new email without knowing how to properly address it to you.
Yes I would like to know what the next step will be. I did a test email that is working.
Email technician: bbao, IT Consultant replied 9 months ago
Good to know that you could send emails with attachments now. It seems the temporary suspension was over.But it does raise my concern about your account security, because it did indicate someone else was able to send spam in your name and probably already obtained your credential for mail services or eve other services of you. If you are sure that was not you who sent the spam, you should be aware of this incident an investigate the reason.Please advise if you need further help on spamming investigation. Thanks.
Ask Your Own Email Question
Customer reply replied 9 months ago
I am still awaiting a response to tell me that it was spam. I have taken extra measures toward eliminating hacking. I believe the person who sent the email to me does not have an extra filter to tell him that there is external data which may include spam. I always eliminate the external data when sending to others and I may have alerted you to a problem.
If it was not spam, then there must be a better way to determine that I was not involved as I was temporarily without the use of my computer
Email technician: bbao, IT Consultant replied 9 months ago
> received a notice from Microsoft that my account is temporarily suspended because a jsteadman16 @ outlook..com has sent a volume of messages..As requested above, please upload a file or screenshot to give more details about the notification emails. This will help me determine if the emails are genuine, if the issue serious and if the issue can be fixed in an efficient way. Thanks.
Ask Your Own Email Question
Customer reply replied 9 months ago
I sent the email and attachment to reply.com on Dec 3 at 817pm. If you provide me with your direct email address, I will send it to you.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Error message i have sent too many emails. this has never
error message i have sent too many emails. this has never happened before what do i do? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,170 satisfied customers
I received a notice I suspended my account but did not. I
I received a notice I suspended my account but did not. I clicked on the response but it didn't take me anywhere. I sent a return e mail asking for more info as I did not close my account. That was a … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I am 88 years old. Several weeks ago, I tried to send a
I am 88 years old. Several weeks ago, I tried to send a photograph attachment with an email on my gmail. I was unable to do so because the attachment was sent via OUTLOOK, my other email program. I tr… read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
143 satisfied customers
My account has been temporarily suspended. All the passwords
My***@******.*** account has been temporarily suspended. All the passwords I think are correct it doesn't recognize. I am not able to receive text messages. How do I fix this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
We received an email using our company extension but it is
We received an email using our company extension but it is not from anyone with our company. We can not see that email address in our company files when we sign into admin account either. Gmail says i… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Outlook.com has been locked out. I am instructed to get an
Outlook.com has been locked out. I am instructed to get an unlock code sent via text to my cell phone. I do not have a cell phone so how do I get code? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I have several Apple devices. When I am sent an email WITH
I have several Apple devices. When I am sent an email WITH an attachment I receive it only on my iphone, but NOT on the desktop (iMac), from where I could print it out. Why is that so? Why do I not re… read more
RussellA
RussellA
Solutions Architect
Bachelor's Degree
123 satisfied customers
I am stressing out and hope you can help me. Something or
Hello Pearl! I am stressing out and hope you can help me. Something or someone is sending bogus emails to all of my contacts with an attached invoice which no one can open. Is this a hacker? My anti-v… read more
PC_Wizzard
PC_Wizzard
IT Technician
48 satisfied customers
I have loaded my logo into my signature in Outlook 2016. I
i have loaded my logo into my signature in Outlook 2016. I wrapped the text to the right of the logo. It came out perfect but when I print an email the logo moves to the bottom of the signature and do… read more
Tim
Tim
Bachelors in Information Technology
13 satisfied customers
My gmail was hacked and hacker is still using my gmail to
My gmail was hacked and hacker is still using my gmail to send email. I immediately changed my password ***** set up 2-step verification. However I continue to receive mail delivery failures and delay… read more
Cody
Cody
Computer Science
2,522 satisfied customers
My e-mail has been suspended and I cannot receive text messages
my e-mail has been suspended and I cannot receive text messages on my phone, so I need to have it un suspended. ***@******.*** I sent multiple messages to inform people of my new e-mail address.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
A hotmail account has been suspended can u help recover it
a hotmail account has been suspended can u help recover it everytime i try to sign in it says account suspended … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
When sending an email with a pdf attachment using Microsoft
When sending an email with a pdf attachment using Microsoft Outlook 2016, my client does not see the attachment. How can this be corrected?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I received the following email in my junk folder & want to
I received the following email in my junk folder & want to know if it is a hoax Dear Customer, Your Windows Live Email account has exceeded its limit and needs to be verified, if not verified within 2… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Dec. 12, 2014 at 12.55am, I got an email which said Security
Dec. 12, 2014 at 12.55am, I got an email which said Security Alert from Microsoft account team to access to my account. What account? It also asked if I have another email address and stupid me, I rep… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I need to limit the number of characters in a text box or one
I need to limit the number of characters in a text box or one cell table within an Outlook 2010 email that I'm sending out to hundreds of recipients. I need their responses to be limited so we can fit… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
my email service is not working it says that our email service
my email service is not working it says that our email service has been suspended- what due we due??… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Hi We are running the following version of Windows Live
Hi We are running the following version of Windows Live Mail Version 2011 (Build 15.4.3502.0922) Copyright © 2010 Microsoft Corporation. All rights reserved. Our difficulty is that when using the Phot… read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x