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I received a new computer, Lenovo Yoga 910. My sister also…

Customer Question
I received a new...

I received a new computer, Lenovo Yoga 910.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

My sister also bought the Microsoft office HOME and student 2016. gmail

Technician's Assistant: What application are you using?

Outlook

Technician's Assistant: Have you updated Outlook recently?

I am trying to activate Outlook, as the Product Note says: Outlook hasn't been activated. To keep Outlook without interruption, activate befre Dec 6, 2017.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Upon clicking to activate: The products we found in your account cant be used to activate Outlook? Goes to the install page? Office is installed already.

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
12/3/2017
Email technician: Cris, Computer Enthusiast replied 9 months ago
Cris
Cris, Computer Enthusiast
Category: Email
Satisfied Customers: 7,080
Experience: Specialize in email support.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Let's get started.

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Email technician: Cris, Computer Enthusiast replied 9 months ago

You have a product key for Microsoft Home and Student is that correct?

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Customer reply replied 9 months ago
Product Key for Microsoft Office, Home & Student 2016: 7WN7P-D74HF-FJHH9-2MYCB-HT9V9
I do not want to pay extra for this support as it should have worked after downloading
Customer reply replied 9 months ago
Why haven't you helped me?
Email technician: Cody, Senior Systems Administrator replied 9 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,295
Experience: Systems Administrator
Verified

we do charge for our services

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Customer reply replied 9 months ago
I explained the problem, you have the product code, how can I fix it withput spending more money?
Email technician: Cody, Senior Systems Administrator replied 9 months ago

contact Microsoft directly

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