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Keep getting message that outlook needs password and user…

Customer Question
Keep getting message that...

Keep getting message that outlook needs password ***** user name. . AOL says that we have too many passwords in the system and need to get rid of them. How do you do that

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Security questions with aol

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
12/3/2017
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

Just to clarify, which version of Microsoft Outlook, e.g. 2013, 2016, are you using?

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Customer reply replied 7 months ago
2016
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK, when did this password ***** start? Are you able to log in to the AOL website with the same password?

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Customer reply replied 7 months ago
about a month ago
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK, can I connect to your screen (no extra charge, ignore any paid offer shown by our site) to check Outlook now?

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Customer reply replied 7 months ago
I would rather not. Thank you
Email technician: Bryan, Computer Support Specialist replied 7 months ago

ok

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 7 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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