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I t recover it after switching phonies. Gmail. Phone. Google…

Customer Question
I t recover it...

I t recover it after switching phonies

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Google recovery, powered off phone ad reset

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No thank i

Submitted: 8 months ago.Category: Email
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Answered in 2 hours by:
12/3/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,973
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can you please clarify you are switching from which phone to which phone? The brand name, model number and phone OS please? Thanks.

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Customer reply replied 8 months ago
I had an iPhone 6 Plus which stopped working so I got a replacement, the Apple cre tech. Just handing me a new phone and said farewell. So ever since then I have not been able to retrieve my emails
Email technician: bbao, IT Consultant replied 8 months ago

Are you able to log on your Gmail via web?

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Email technician: bbao, IT Consultant replied 8 months ago

Great! You need to enable two-step authentication and app password ***** your Apple device to access your Gmail account using a unique password (not your regular password).

I give you the official how-to instruction below. Please read.

What is two-step authentication.

https://www.google.com/landing/2step/

How to enable two-step authentication

https://support.google.com/accounts/answer/185839?hl=en

How to setup app password

https://support.google.com/accounts/answer/185833?hl=en

If you still have difficulty to do it yourself, I may help you fix this quickly via a remote assistance session.

Please advise. Thanks.

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