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I have always been able to send an attachment to an e-mail…

Customer Question
I have always been...

I have always been able to send an attachment to an e-mail by clicking on the paper clip and a block comes up saying "HARRIET'S FILE CAB", which is where I house all of my documents. I then click on the folder housing the document I want to attach and then "OPEN" and it appears as my attachment. I cannot do this now. I am getting a message saying COPY/B REFERS TO A LOCATION THAT IS UNAVAILABLE.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I go through Google and then g-mail

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of. I have Avast

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
12/3/2017
Email technician: John, Email Support Specialist replied 7 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
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Hello and welcome to Justanswer.com site which is a paid and independent Q&A and Tech support providing site. My name is ***** ***** I will try my best to help you.

Did you check whether this file is available using file explorer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 7 months ago
no
Email technician: John, Email Support Specialist replied 7 months ago

OK which version of windows is installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10?

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Customer reply replied 7 months ago
windows 7
Email technician: John, Email Support Specialist replied 7 months ago

OK press windows key + e key to open file explorer then navigate through folders and files to see if this file you are trying to attach exists.

Let me know.

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Customer reply replied 7 months ago
I do not see a windows key or e key on my keyboard
Customer reply replied 7 months ago
Harriet's File Cab shows up under My Documents
Email technician: John, Email Support Specialist replied 7 months ago

OK in that does it show the file you want to attach?

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Email technician: John, Email Support Specialist replied 7 months ago

OK now go to the gmail and when you try to attach see if it shows the correct file location instead of an old file location.

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Customer reply replied 7 months ago
getting same message
Email technician: John, Email Support Specialist replied 7 months ago

Which web browser are you using for opening gmail and attaching the file?

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Customer reply replied 7 months ago
generally google. I also tried Explorer
Email technician: John, Email Support Specialist replied 7 months ago

In that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

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Email technician: John, Email Support Specialist replied 7 months ago

Do you want me to check the issue directly using remote support?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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