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I cannot open my hotmail e mail address.I have applied

Customer Question
Hi,my name is***** cannot...

Hi,my name is***** cannot open my hotmail e mail address.I have applied several times to get ***@******.*** to go again.I have filled out heaps of info.My password ***** have tried to re vamp to no avail.Can you help please?Thanks,Steve Cross

Technician's Assistant: How's your internet connection? Are you checking Hotmail from a browser or a mail client (e.g. Outlook)?

Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have Norton set up

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have recently had someone hack my phone list,but Norton has nothing to show on my laptop.

Submitted: 8 months ago.Category: Email
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Answered in 4 hours by:
12/3/2017
Email technician: Pete, Computer Expert replied 8 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,606
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 8 months ago

Hi Steve,

When did you last successfully access the Hotmail account?

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Email technician: Pete, Computer Expert replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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