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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my email. I forgot the password and I need

Customer Question

I cannot access my email. I forgot the password ***** I need to be able to sign in because its linked with my youtube channels i have two of them one has 48,000 subscribers and the other has about 8,000 subscribers
JA: Are you logged into your email account on any other devices?
Customer: yes i have the recover email set to an old one i dont have anymore which was a yahoo email and i dont remember when I made my gmail acount since that was one of the recover emails questions*
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no thats it
Submitted: 11 months ago.
Category: Email
Expert:  Sandy replied 11 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Customer: replied 11 months ago.
Expert:  Sandy replied 11 months ago.

May I connect with you over secure remote session and fix/check the issue directly?

Expert:  Sandy replied 11 months ago.

Please let me know when you're ready to work with me. Thank you.

Customer: replied 11 months ago.
No i dont need the help anymore and why was I charged $42 when you guys havent done a thing?
Expert:  Sandy replied 11 months ago.

Please type your email address yiu're facing this issue with.

Customer: replied 11 months ago.
i told you I figured it out. I don't need your assistance anymore.
Expert:  Sandy replied 11 months ago.

Okay, Thank you.