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We purchased a new computer thats Google Chrome. We use Web…

Customer Question
Hello. We purchased a...

Hello. We purchased a new computer thats Google Chrome. We use Web mail on it. Our old computer which quit working was Ubunto Linux. It was set up with thunderbird mail. If we got set up with thunderbird mail could we get our old e-mails? We don't want to lose them.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I understand its Webmail given by our provider. RC***@******.***

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through the web browser.

Technician's Assistant: What troubleshooting have you tried?

I've tried getting thunderbird mail set up but no luck.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can we get our old e-mails we hav'nt deleted?

Submitted: 7 months ago.Category: Email
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Answered in 7 minutes by:
12/3/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,883
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Email technician: Sandy, Computer Specialist replied 7 months ago

What operating system is installed on the new computer? Windows 7/10 or other?

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Customer reply replied 7 months ago
Thought I just paid $5.00 deposit plus $37.00. Is $39.00 in addition to that?
Email technician: Sandy, Computer Specialist replied 7 months ago

No need for Remote support as of now, just tell me about your new computer operating system.Windows 7/10 or other

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Customer reply replied 7 months ago
It is a Google Chrome system
Email technician: Sandy, Computer Specialist replied 7 months ago

Have you setup Thunderbird on the new computer with your email account?

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Customer reply replied 7 months ago
No I hav'nt. I'm not surE how to do that.
Email technician: Sandy, Computer Specialist replied 7 months ago

Please download and install Mozilla Thunderbird:

https://www.mozilla.org/en-US/thunderbird/

And setup your email account with POP settings.

I can also help you over the phone. Just let me know once.

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Email technician: Sandy, Computer Specialist replied 7 months ago

Please type your phone number(landline preferably) once. I will call you directly.

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Email technician: Sandy, Computer Specialist replied 7 months ago

Okay, I will call you in five minutes. Thank you.

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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,883
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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