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I can not get into it because my ex got into it and changed…

Customer Question
I can not get...

I can not get into it because my ex got into it and changed my password ***** recovery emails

Technician's Assistant: Are you logged into your email account on any other devices?

No just my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I changed my phone number because she wouldn't leave me alone and my security question was when I was born but it still didn't work

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No ma'am

Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
12/3/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,814
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Which email provider is it?

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Customer reply replied 7 months ago
Gmail
Email technician: bbao, IT Consultant replied 7 months ago

Did you try reseting the password *****? I guess you did, then did Google ask you for your phone number?

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Customer reply replied 7 months ago
but it has my old phone number on it
Email technician: bbao, IT Consultant replied 7 months ago

Is your old phone number still valid or used by someone?

Any other questions asked?

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Customer reply replied 7 months ago
No it’s not valid. Other questions are my birthday which i put in and also recovery emails but she also has those too and changed the passwords
Email technician: bbao, IT Consultant replied 7 months ago

How did you access your Gmail? Using a mail program or via web at mail.google.com?

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Customer reply replied 7 months ago
Mail program
Email technician: bbao, IT Consultant replied 7 months ago

So you still have heaps of previous emails in your mail program on the computer?

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Email technician: bbao, IT Consultant replied 7 months ago

What's your name and what's your gmail address?

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Customer reply replied 7 months ago
No i don’t go on my computer just on the on google from my phoneMy name is*****
My email is***@******.***
Email technician: bbao, IT Consultant replied 7 months ago

yo,cuando nací?

your answer is?

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Customer reply replied 7 months ago
August 21, 1994
Email technician: bbao, IT Consultant replied 7 months ago

creation day of account

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Email technician: bbao, IT Consultant replied 7 months ago

When did you create this Google Account? Month and year?

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Customer reply replied 7 months ago
I believe 2007 i don’t remember the day or when it was so long ago
Email technician: bbao, IT Consultant replied 7 months ago

Did you send a greeting email from your Gmail to any friends letting them know ur new gmail box when just signed up?

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Customer reply replied 7 months ago
No
Email technician: bbao, IT Consultant replied 7 months ago

Unfortunately you got too less info to recover your account. The only choice for you now seems to be legal actions against your ex.

It's the time to report to police now.

You got (1) heaps of previous email on your computer, (2) email address matches your name and birthday year, and (3) matched security question to show your ownership.

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Email technician: bbao, IT Consultant replied 7 months ago

You may ask your ex to give the password ***** and you can tell her/him Google can record her/his IP address to access your account showing she/he got actual control to your account, and you will or has reported the incident to police.

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Customer reply replied 7 months ago
Okay thank you i appreciate it!
Email technician: bbao, IT Consultant replied 7 months ago

You are welcome. Is there anything else that I can of assistance today?

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Customer reply replied 7 months ago
No thanks
Email technician: bbao, IT Consultant replied 7 months ago

Okay, can I ask you kindly accept my suggestions and rate my service to close this question? Thanks.

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