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I have forgotten both passwords for my 2 Yahoo accounts.

Customer Question
I have forgotten both...

I have forgotten both passwords for my 2 Yahoo accounts. I've tried and tried to go thru their steps, but, it's useless

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

That's just it, I can't even get to my account

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I've tried and at one time I did. When I put my phone number in, then I can't get passed the next step

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just the I've had for years. And then I got another PC. My son hooked me up with a gmail.com account. It's been working under Yahoo until now. Now I can't sign on with either account

Submitted: 8 months ago.Category: Email
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Answered in 22 hours by:
12/3/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,974
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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When was the date of your last successful access to the accounts?
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Customer reply replied 8 months ago
About 5 days ago
Email technician: bbao, IT Consultant replied 8 months ago
From which device(s). If you used a browser to access your Yahoo account from the device(s), it was possible that you saved the password ***** the browser. If this is the case, please advise the name your browser used to access Yahoo, and I will give you the instruction to recover saved password. Thanks.
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Email technician: bbao, IT Consultant replied 8 months ago
Are you still here with me?
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