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My computer, with my Thunderbird address book, died. Is

Customer Question
My computer, with my...

My computer, with my Thunderbird address book, died. Is there a way to retrieve my address book?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Comcast

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Phone

Submitted: 8 months ago.Category: Email
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Answered in 5 minutes by:
12/2/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Can you access the hard disk on it?

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Customer reply replied 8 months ago
no, it won't turn on.
Customer reply replied 8 months ago
I was wondering if there was another place where my address book is stored. Thunderbird is my
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

If the hard disk has died, you will need to have the data on it recovered but if the hard disk is fine, then you can use an enclosure (external drive) and connect it to another computer to retreive the address book. You will need to search for this file "history.mab" or other *.mab file, and then copy it to retreive addresses.

Unfortunately, no you cannot retreive the address book without doing the above procedure.

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Customer reply replied 8 months ago
That's what I was afraid of. Thank you, Kamil.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

Welcome. And if you can rate my service for the information given by clicking the star icon would be greatly appreciated. Thanks

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,085
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Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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