Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Can't get into my hotmail It came up automatically when I…

Customer Question
Can't get into my...

Can't get into my hotmail***@******.*** It came up automatically when I clicked on outlook. Didn't use my password ***** don't remember it for sure. now I can't even find it.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Don't know about the phone # but do have security questions, can't get to that section

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 hour by:
12/2/2017
Email technician: Byron, PC Support Tech replied 8 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,403
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

I can help you reset the password ********@******.***

Are you able to receive text messages at your phone number ending in 37 ?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Can't set up outlook mail on S7 phone. Get message username
can't set up outlook mail on S7 phone. Get message username or password ***** ***** or pop3 not turned on … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I am totally frustrated with my outlook program!! I have
I am totally frustrated with my outlook program!! I have outlook 365, and attempted to change my password. I don't remember my former one. Now I can't get in it at all. When I open it, a box comes up … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I just got a new iphone and cannot get my Hotmail emails on
I just got a new iphone and cannot get my Hotmail emails on it - my email address is: ***@******.*** but cannot remember my password- what do I do to get my Hotmail password ***** to set it up on my n… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I have had hotmail for a time and I can't get in to see the
I have had hotmail for a long time and I can't get in to see the code you are trying send me. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my password and can no assess my email account, No,
I forgot my password ***** can no assess my email account … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
Both iPad and computer no longer will open hotmail mail it
Both iPad and computer no longer will open hotmail mail it is only outlook and need acess to hotmail folders etc and need mail I thought it was going to automatically transfer mail sent to my hotmail … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I think outlook and Hotmail merged and I didn't know which
I think outlook and Hotmail merged and I didn't know which password ***** use. Microsoft asked me to fill out a new form, but I can't as I have memory loss and don't remember half the questions they w… read more
Byron
Byron
PC Support Tech
3,403 satisfied customers
My Outlook was working just fine on Monday. Then, I was out
My Outlook was working just fine on Monday. Then, I was out of the office until Thursday. In the meantime, I did have to reset my Hotmail password ***** I could not remember it being away from the off… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I do not remember my email addres.which i used as my apple
i do not remember my email addres.which i used as my apple id.now my apple icloud is locked … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't log in to my hotmail account because my server
I can't log in to my hotmail account because my server password ***** changed unknowingly. I have tried to use two step verification but cant get into my account settings to turn it on.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I cannot connect to outlook from my PC. I have Windows 10 on
I cannot connect to outlook from my PC. I have Windows 10 on my PC. From time to time on my Iphone and my MacBook Air my password ***** ***** accepted. This has persisted for quite a while. I changed … read more
Lachard Binkley
Lachard Binkley
System Desktop Analyst
Comptia certfication
18 satisfied customers
I changed my login on my notebook from the Read more: http://www.just
I changed my login on my notebook from the outlook address to my Hotmail address. Now I can't find / see my files. Thought I would log back in with my outlook address and copy the files to my USB. But… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a hotmail account that goes right to an outlook.com
I have a hotmail account that goes right to an outlook.com window. Why is it that I can only log on to the account from one location. I have it set at home - but want to use it at another location but… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I had outlook express 03 on an older computer that crashed
I had outlook express 03 on an older computer that crashed Outlook automatically came up each time without asking for password XXXXX i don't remember password i have a laptop now that has outlook10 an… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I was always automatically signed in. I signed out, and now
I was always automatically signed in. I signed out, and now it says my password ***** ***** I didn't change it.… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
Outlook - I am trying to set up my Outlook email account on
Outlook - I am trying to set up my Outlook email account on my new Lumia Windows phone. To the best of my knowledge I do not currently have a password ***** this (I have one for Windows Live). Can you… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
I get this message "you need to activate your microsoft office
I get this message "you need to activate your microsoft office live email account and change your password XXXXX you can receive email. Please sign in to Office Live in order to activate your account"… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I had my lap top formatted. I had been using hotmail. It
I had my lap top formatted. I had been using hotmail. It came back as live,com. I can't remember my old hotmail address. I have tried fo get a new address for 4 days now. I have tried every few hours.… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x