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I am setting up my wife's new Support Pro. I am getting her…

Customer Question
I am setting up...

I am setting up my wife's new Support Pro. I am getting her Office 365 set up. For Microsoft Outlook it is asking for a password ***** her e-mail account with Mediacom. The way it lists her "address" as MicrosoftAccount\*****@******.*** and then asks for a password. I have tried her Medicom password ***** her Microsoft password. Neither one works. What is this asking for?

Technician's Assistant: Are you logged into your MediaCom account on any other devices?

This is my wife's only computer. I logged into her Medicaom account on my iPhone, as her, to get a code from Microsoft for something else in this set up. I just logged out.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Which password?

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

Not that I know of.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/2/2017
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,351
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

An email from the Microsoft account team was just sent to***@******.***

It contains a 7 digit password ***** code. Please let me know the code and the password

can be reset.

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Customer reply replied 7 months ago
Why am I resetting her pwd. And I do not want to use her email address for this. I would like to use mine.
Email technician: Byron, PC Support Tech replied 7 months ago

Thank you. Her email address is a Microsoft account. Was her address used when Office 365 was purchased?

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Customer reply replied 7 months ago
I assume so.
Customer reply replied 7 months ago
Let me check with my son who is also IT if he can remote in. All I asked was what I thought was a simple straightforward question.
Email technician: Byron, PC Support Tech replied 7 months ago

Certainly. Let me know if things don't get resolved and I can further assist.

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