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Abbreviation back of modem signifying acces for Telstra

Customer Question
Abbreviation back of modem...

Abbreviation back of modem signifying acces for Telstra acces so get WiFi turned on again

Technician's Assistant: Are you logged into your email account on any other devices?

? Abbrev on back of modem so can get my Wi Fi turned back on

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

************** or ************

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Need password ***** bac of modem to reconnect my WiFi

Submitted: 9 months ago.Category: Email
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Answered in 1 minute by:
12/2/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,578
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is your device asking for the Wi-Fi / wireless password?

What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Can you please check at the back / bottom of your Internet modem device for the model of it?

Do you also have a Windows or Mac computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 9 months ago
I have an apple iPhone and a mobile phone which is receiving the WiFi as I speak as should this one. 6818-2843. re are 7 sets of numbers on back ofmodenI have tried them all in last 3hours .tell me the abbreviation before the number
Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

Do you also have a Windows or Mac computer?

Do you see any network name (SSID) and passphrase / key / password ***** the back of your internet modem? It is case-sensitive.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

How is it going?

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Email technician: Viet - Email Tech, Computer Support Specialist replied 9 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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