Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I want to set up an email an account. It was Mozilla but I…

Customer Question
I want to set...

I want to set up an email an account.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

It was Mozilla but I uninstalled it when it quit working.

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through my lap top.

Technician's Assistant: What troubleshooting have you tried?

This is my first attempt.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

All I want is to get access to my email.

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
12/2/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,891
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question
Email technician: Sandy, Computer Specialist replied 7 months ago

May I connect with you over secure remote session and fix/check the issue directly?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Miss Pearl, I am attempting to set up gmail on my phone and
Hello Miss Pearl, I am attempting to set up gmail on my phone and keep getting the message that my password ***** ***** Could you please verify my password ***** me? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
My email fo my gmail account are blocked from flowing
My email fo my gmail account are blocked from flowing through to my cell phone and my lap top through Outlook. Can you help me with this … read more
Cody
Cody
Computer Science
2,387 satisfied customers
My hot mail only shows 1 page. it says I have 15 unread
My hot mail only shows 1 page. it says I have 15 unread messages and I cant find them. … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I am having a problem accessing my outlook.com email on
I am having a problem accessing my outlook.com email on google and want to know why. When I call they say I need a pin. However, when I attempt to get this pin, the site does not give the pin to me. P… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I am locked out of my gmail account. This has been happening
This has been happening since I have been home from a 3 month RV trip. I was able to use my lap top with no problem for the 3 months I was gone. When I first arrived home I found that I could not access gmail on my desk top. The problem spread within a day or 2 and I could no longer access gmail on my lap top. I tried several times to go through the password ***** process but since I do not remember how many years ago I signed up for gmail and I used so many different attempts at password ***** the system doesn't believe I am the account owner and puts me through endless loops getting validation codes texted.to me and then putting me back into endless loops that end nowhere. I really need help. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have just opened my email and i can no longer see my
hello , i have just opened my email and i can no longer see my emails , its asking to create a new account? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,001 satisfied customers
Cannot log in to my lap top with windows live email account,
cannot log in to my lap top with windows live email account … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Says I cant find the server. gmail and comcast, using
the other day I got hooked up by Microsoft, cost me a few hundered bucks?! and they said they fixed everything and that Mozilla was upgrading and should be ok. arg … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
This morning my other half set my email up on my tablet. At
My name is ***** ***** morning my other half set my email up on my tablet. At that time I could not remember my password ***** my main account so we changed the p/w which it was time to do that anyway. Well the tablet won't let me sign in and the lap top which is my main computer won't even let me in with the new password ***** when I go through all the steps it says that they can't verify that I own the account. … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
I had an update to my Toshiba lap top from google and it
Hello I had an update to my Toshiba lap top from google and it will not open my emails … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Just started using Mozilla thunderbird and having set up my
Just started using Mozilla thunderbird and having set up my 2 gmail accounts I only get "review blocked sign-in attempt" I need step by step solution please. … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Firstly everytime I get in touch with Microsoft?? I am
Firstly everytime I get in touch with Microsoft?? I am unable to understand what they are saying and then I am told that it is going to cost me money to get any help. Am I REALLY talking to Microsoft … read more
Yvette
Yvette
Bachelor of Science
1 satisfied customers
I have Windows 8 (lap top) and am an aged person who doesnt
I have Windows 8 (lap top) and am an aged person who doesn't understand computer terminology well at all. I have a Yahoo email account on my older computer and have tried emailing using Windows Live a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Hi - I have been having trouble accessing my hotmail inbox for the last week or so. It won
Hi - I have been having trouble accessing my hotmail inbox for the last week or so. It won't properly load or open email files. I spoke to a company called Mc Helper who told me that my hotmail accoun… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I am attemption to migrate from Netscape to Thunderbird. I
I am attemption to migrate from Netscape to Thunderbird. I downloaded and installed Thunderbird but as it only asked if I wanted to import my files from Outlook I continued and therefore was not given… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I have been using Thunderbird for email for several years.
I have been using Thunderbird for email for several years. I have three profiles set up on my laptop email account. For the last few days, when I open Thunderbird I see all three profiles, but Thunder… read more
cpugeek
cpugeek
IT Manager
Master's Degree
108 satisfied customers
cannot access emails in my gmail account through mozilla(pc)
cannot access emails in my gmail account through mozilla(pc) or iphone for the past hour but can access gchat with the same account? how do i check email?… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I am computer-challenged and need help in making my gmail work
I am computer-challenged and need help in making my gmail work correctly. I began setting it up on 11/10/11 to replace mt frontier.com email and am having trouble getting through. can you help with ba… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x