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I have lost my current emails. The most current one is

Customer Question
I have lost my...

I have lost my current emails. The most current one is 5/2016. How do I recover them?

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

No, let me check

Technician's Assistant: What email provider are you using (e.g. Gmail, Yahoo, etc.)?

OK they are in the trash. How do I fix that

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

No thanks so much

Submitted: 9 months ago.Category: Email
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Answered in 6 minutes by:
12/2/2017
Email technician: UranMail, Network Administrator replied 9 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,589
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 9 months ago

If your emails are in Trash, select them all and move them to Inbox if needed.

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Customer reply replied 9 months ago
How will I change them from coming to my trash?
Customer reply replied 9 months ago
Can you possibly help me without securely connecting?
Customer reply replied 9 months ago
Are you still there trying to help me?
Email technician: UranMail, Network Administrator replied 9 months ago
sorry, just lost my internet connection. Allow me few minutes to reconnect
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Customer reply replied 9 months ago
Just making sure you are still there
Customer reply replied 9 months ago
Can you please give me the phone number to get my money refunded?
Email technician: UranMail, Network Administrator replied 9 months ago

oh, so you want to close case and get money back, here is link: http://ww2.justanswer.com/help

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Customer reply replied 9 months ago
I would like for you to help me. Are you still trying? It seems to be taking a long time.
Email technician: UranMail, Network Administrator replied 9 months ago

Are you saying that emails instead of inbox going directly to Trash, is that the issue?

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Customer reply replied 9 months ago
all of the new emails go directly to trash instead of my inbox.
Customer reply replied 9 months ago
When I click on the inbox, the newest one is from 2016.
Email technician: UranMail, Network Administrator replied 9 months ago

How do you check email? Via browser or do you use some software?

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Customer reply replied 9 months ago
There is an icon on the homepage of the computer. That's about all I know
Email technician: UranMail, Network Administrator replied 9 months ago

Since when do you have the issue?

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Customer reply replied 9 months ago
It started yesterday
Email technician: UranMail, Network Administrator replied 9 months ago

Has anything happened on your PC or has anything changed? have you installed something new?

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Customer reply replied 9 months ago
No, nothing is new.
Email technician: UranMail, Network Administrator replied 9 months ago

what if you send yourself an email now, does it go to Trash as well?

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Customer reply replied 9 months ago
it goes to the trash
Email technician: UranMail, Network Administrator replied 9 months ago

Maybe you setup a filter?

here is how to check:

  1. Open Gmail.
  2. At the top right, click Settings Wheel Icon
  3. Click Settings.
  4. Click Filters and Blocked Addresses.

let me know if there is something in filters

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Customer reply replied 9 months ago
Also, the email that comes up is an email from several years ago. It isn't my current email address.
Customer reply replied 9 months ago
is the current one.
Email technician: UranMail, Network Administrator replied 9 months ago

sounds like you are logged in either to wrong account or your software that you use is misconfigured.

I will send you a minimal charge for Remote Support, so I can see what is actual issue is better , and we can resolve this faster.

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