Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My husband and I have the same e mail address, we need to…

Customer Question
My husband and I...

My husband and I have the same e mail address, we need to have separate addresses for Ancestry, inc., I don t know how

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Customer:***@******.***

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Mostly tablet or phone

Technician's Assistant: What troubleshooting have you tried?

They tried a g mail, but it did not work, I wanted a second aol address

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 10 minutes by:
12/2/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Do you have access to a computer? Or only your gadgets?
  2. Are you a premium AOL member or shall I say, are you paying for your AOL account? Or is it a free version?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Want to add a second e-mail address to my acount. AOL>com.
my e-mail address is,***@******.*** I would like to add the second one.;***@******.***. thank you… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
My old user name was spinnaker79. I am unable to login with
My old user name was spinnaker79. I am unable to login with the password ***** I had in the past. Moreover, when I reflected my email address of***@******.***, Ancestry did not recognize it. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My g-mail address is misspelled and I need to change it
My g-mail address is misspelled and I need to change it please … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
Was recently switched from Verizon to AOL email. Have
Was recently switched from Verizon to AOL email. Have experienced problems and in speaking with AOL support personnel they suggested I contact Windows Live Mail Support to continue as the 3rd party fo… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I kept getting messages that my email account was being
I kept getting messages that my email account was being terminated at my request. I ignored them until today and I stupidly answered that I made no such request and it was undeliverable with paragraph… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to help my friend get signed up for g mail
I am trying to help my friend get signed up for g mail account on an old desktop computer with Windows Vista . She had aol e mail but wants to go to gmail . She has no cell phone. Can she get g mail w… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
I Jimmy Epperson, had my DNA through Ancestry and received a
I Jimmy Epperson, had my DNA through Ancestry and received a note/t … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am locked out of my phone from great call....it says this
I am locked out of my phone from great call....it says this device was reset. to continue sign in with a google account that was previously synced on this device. every password ***** have used has be… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I'm going crazy. Question no. 1, can a new e-mail be set up
I'm going crazy. Question no. 1, can a new e-mail be set up with a different name adding my husband's name or can we just add his name to mine without having to move friends, etc. The only thing on th… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Can you have a contact with several email addresses? What
Can you have a contact with several email addresses? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have become a client of Truth Finder - when I try to get
I have become a client of Truth Finder - when I try to get to my reports, there is a message to change e-mail or change password ***** every time I try, I get nowhere. My needed report is ready and I … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an e-mail act. [email protected] and
I have an e-mail act.***@******.*** and sometimes I cannot get into a site they say I don't have a legimate e-mail address, but I do … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
Sorry I had to check a e-mail it was from microsft asking me
sorry I had to check a e-mail it was from microsft asking me to up date my e-mail account it also asked me to expect whick I did … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am trying to set up a pay pal account separate from my
I am trying to set up a pay pal account separate from my husband. We both look after our own expenses. The problem is that we have the same email add. Also I am retired but there is no listing for tha… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I cannot use my usual password to get to my lgmail,
i cannot use my usual password ***** get to my lgmail … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I put in my e-mail address and password but they do not
I put in my e-mail address and password ***** they do not connect, did I forget what they were and how do I find out what they are … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have canceled my registered debit card, I have registered
I have canceled my registered debit card, I have registered a new one, and I am not able to log into any of my google accounts … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have taken over the directorship of our organization which
I have taken over the directorship of our organization which has used g-mail for most of its electronic mail over the past period of time.. I am not sure how long. The person was the previous director… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x