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I can not get into my gmail account. It wanted me to open a…

Customer Question
I can not get...

I can not get into my gmail account. It wanted me to open a new account and I could not find out how to get to my old account. I ended opening a new account which I DO NOT want.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone # is 2***-***-****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Help me please. I 've been going around in circles for over 4 hours.

Submitted: 6 months ago.Category: Email
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Answered in 4 minutes by:
12/2/2017
Email technician: Aparna Indresh,
 replied 6 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 490
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 6 months ago

May I know if you have tried resetting your Gmail password?

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Customer reply replied 6 months ago
They say I changed password ***** days ago for which I have NO recall. I got into my recovery account but can not get into the orginal. The recovery account is now set up with the new account I mistakely set up today and do not want.
Customer reply replied 6 months ago
I never found a place to reset it.
Email technician: Aparna Indresh,
 replied 6 months ago

I understand your concern please click on the link given below and follow the instructions to reset your password.

It sounds like you are unable to login to the gmail account, You can try to find the reset link given below: https://accounts.google.com/signin/recovery

To reset your forgotten Gmail password ***** recover access to your account:

  1. Make sure you either:

    • have a secondary email address specified for your Gmail account or

    • have not logged into your Gmail account for 5 days.

  2. Click Forgot password? on Gmail's log-in page.

  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.

  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or

  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:

    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.

  • Verification using a code (with 2-step authentication enabled for the Gmail account):

    • Depending on the verification methods set up for 2-step authentication, you can get a code from:

      1. an SMS text message received from Google

      2. an app (e.g. Google Authenticator)

      3. printed back-up codes.

    • Enter the phone number used for verification if prompted.

  • A phone number set up for account recovery in Gmail:

    • You will receive an SMS text message from Google that contains a verification code.

  • A secondary email address for Gmail account recovery:

    • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.

    • You may also be able to enter any current email address to receive a verification code.

  • A security question for Gmail password *****:

    • Type the answer to your recovery question following the question under Answer the security question you added to your account.

  • When you set up the account:

    • Enter the month and year when you created the Gmail (or Google) account.

If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass. If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Please let me know if it works.

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