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I HAVE LOST ALL MY CONACTS ON GMAIL. MY DESK TOP, MY

Customer Question
I HAVE LOST ALL...

I HAVE LOST ALL MY CONACTS ON GMAIL

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

THIS IS ON MY DESK TOP, MY CONTACTS ARE STILL THERE ON MY SMART PHONE

Technician's Assistant: What troubleshooting have you tried?

DON'T KNOW WHERE TO START

Technician's Assistant: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

LIKE I SAID IT IS ON MY DESKTOP.

Submitted: 9 months ago.Category: Email
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Answered in 3 hours by:
12/2/2017
Email technician: bbao, IT Consultant replied 9 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,158
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
When you say Desktop, are you referring to the Contacts when accessing your Gmail messages online via web using a browser? Which operating system is it?
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Customer reply replied 9 months ago
I HAD NO IDEA WHAT YOU WERE TALKING ABOUT. I AM 79 YEARS OLD AND NOT TO COMPUTER LITERATE.
THIS WAS ALL THAT HAPPENED AND NOW I SEE THAT YOU ARE CHARGING ME FOR NOTHING.I GOT MY GRANDSON (30) TO COME OVER TODAY AND HE DID A GREAT JOB OF FIXING EVERYTHING.
THANKS
Email technician: bbao, IT Consultant replied 9 months ago
Okay I opt out. Thnaks for visiting JustAnswer.
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Customer reply replied 9 months ago
I have solved the problem my wonderful grandson came over and fixed it however I'm not excited about you charging me for something that you did not do I think a refund is appropriate
Email technician: Jeffrey B,
 replied 9 months ago
Jeffrey B
Category: Email
Satisfied Customers: 1,124
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Category: Email
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