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I am getting an extensive amount of unwanted e-mail,I have…

Customer Question
I am getting an...

I am getting an extensive amount of unwanted e-mail,I have deleted 198 messages and 289 in the junk file. I understand I need to change my address and password. My computer DOES NOT HAVE SOUND so a written conversation is necessary.

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

I do not know what you mean. My computer expert skills are pre-kindergarten level.

Technician's Assistant: What email provider are you using (e.g. Gmail, Yahoo, etc.)?

Hotmail

Technician's Assistant: Are you checking your Hotmail mail in your browser or using an email client (such as Outlook)?

Using Outlook

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Basically -

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
12/1/2017
Email technician: UranMail, Network Administrator replied 7 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,297
Experience: Network and System Administrator, IT Consultant
Verified

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Email technician: UranMail, Network Administrator replied 7 months ago

What kind of assistance are you looking for?

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Email technician: UranMail, Network Administrator replied 7 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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