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I am unable to enter my gmail account on my laptop. The

Customer Question
I am unable to...

I am unable to enter my gmail account on my laptop. The system keeps asking me for my password. When I enter it it says it not correct. When I click forgot password ***** receive the code, when I enter the code it takes me back to asking for my password. Frustrating!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I was logged in on my desk top and I can access it on my iPhone, but I also need access on my laptop.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/1/2017
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

What's the email address that you are having this issue with?

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Customer reply replied 7 months ago
Can you fix the problem or not? Why are you asking me for more money?
Email technician: Bryan, Computer Support Specialist replied 7 months ago

You may ignore and close any remote assistance offer shown on this page; it's sent at the site's end and not by me.

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Customer reply replied 7 months ago
I thought I was working with a Google technician. Who are you people?
Email technician: Bryan, Computer Support Specialist replied 7 months ago

We are JustAnswer, an independent, paid support website for tech issues. Do you want to continue?

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Customer reply replied 7 months ago
No, and I want a refund.
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Category: Email
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