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When I first got my labtop it ask me to make up a hotmail…

Customer Question
When I first got...

When I first got my labtop it ask me to make up a hotmail account, so I did and then a year later or so I changed to my regular email. Now microsoft cloud tells me when I try to sign into my gmail account won't let me and tells me to sign in with hotmail account and then of course tells me my hotmail account is no good. How do I fix my problem? Hope all that made some kind of sense to you.

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

None I know about. all i have is my smart phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

For gmail account I do

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Said my estimate wait time was 8 minutes, it's been way over this time. I would think this is a simple question.
Answered in 38 minutes by:
12/1/2017
Email technician: UranMail, Network Administrator replied 7 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 7 months ago

Are you having issue signing in to Gmail or Hotmail account?

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Customer reply replied 7 months ago
I know longer have a hotmail account
Email technician: UranMail, Network Administrator replied 7 months ago

So you have problems signing in to Gmail?

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Customer reply replied 7 months ago
No. You are no help
Email technician: UranMail, Network Administrator replied 7 months ago

Ok, so you have no issues?

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Customer reply replied 7 months ago
It's one cloud giving me problems.
Email technician: UranMail, Network Administrator replied 7 months ago

What is "One cloud"?

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Customer reply replied 7 months ago
I just want my money back please, how do I do that?
Email technician: UranMail, Network Administrator replied 7 months ago

you can visit this link for refund: http://ww2.justanswer.com/help/

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