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I have a rescue email to get my apple password and I am not…

Customer Question
I have a rescue...

I have a rescue email to get my apple password ***** I am not sure of it.

Technician's Assistant: Are you logged into your email account on any other devices?

I think I have 2 gmail emails... the one I use all the time is***@******.*** and I do think I have another one but not sure of it.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

How about security question of what is my mother's maiden name ...the answer would be wright.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No that is enough

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
12/1/2017
Email technician: Edward Dorsey,
 replied 7 months ago
Edward Dorsey
Category: Email
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
Verified

Hi, my name is ***** ***** I am one of the Experts with JustAnswer.com. How are you today?

Give me a moment while I review your question and formulate some followup questions so I can hopefully assist you with an answer. Please remember to rate my answer(s) before you leave the session today, and remember it is my service to your specific question here you are rating and nothing else. Thank you.

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Email technician: Edward Dorsey,
 replied 7 months ago

Try this if that still doesn't work for you, call Apple Support (yea they do have live phone support) at(###) ###-####and request account recovery assistance. Two-factor authentication for Apple ID help is available at https://support.apple.com/en-us/HT204915. You can also Manage your account at https://appleid.apple.com/.

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Edward Dorsey
Edward Dorsey
Edward Dorsey
Category: Email
Satisfied Customers: 39
39 Satisfied Customers
Experience: Knowledge Engineer at HP, Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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