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I have a real problem. Email not working...limited access…

Customer Question
I have a real...

I have a real problem. Email not working...limited access (if it all). ALWAYS early morning, frequently for hours. Tried to log in with a credit card to have a session with Just Answer. It seems I have talked with you before and so when I tried to login using my email and my password, it's NOT recognizing my password. Which means that it's sending a way to access you to my email, which i CANNOT ACCESS. What the hell do I do now?

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, on my cell phone. Just looked...I can read my email via cell phone, but not on my laptop. (###) ###-####

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes...the security question answer is Chicago and my phone number on file, I think, is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Why is this increasingly happening with my AOL account in the mornings, sometime for hours....

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
12/1/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,237
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

AOL is currently experiencing an issue for all its members and this is resulting in this error.
It is not limited to you only and has nothing to do with your computer or setup.
AOL is working on this as we speak, there is no ETA yet on when it will be up and running but it is expected in the next few hours.
It is best to try to check your email every 30 minutes until it is resolved
If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Ask Your Own Email Question
Email technician: Richard, Email Systems Specialist replied 7 months ago

Richard

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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,237
47,237 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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