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I can't log in, not anymore. phone number but its not

Customer Question
I can't log in ...

I can't log in

Technician's Assistant: Are you logged into your email account on any other devices?

Not anymore.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number but its not working the code

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just wanna log in in my email account i need it

Submitted: 5 months ago.Category: Email
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Answered in 23 minutes by:
12/1/2017
Email technician: UranMail, Network Administrator replied 5 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,141
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Customer reply replied 5 months ago
its my gmail that doesn't wanna work .
not even with the text code y email code
Email technician: UranMail, Network Administrator replied 5 months ago

Are you logging in to your Gmail on Windows PC?

When was the last time you were able to login to Gmail?

When was the last time you changed your password?

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Customer reply replied 5 months ago
8 days ago i change my password
Email technician: UranMail, Network Administrator replied 5 months ago

Are you logging in to your Gmail on Windows PC?

When was the last time you were able to login to Gmail?

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Customer reply replied 5 months ago
no , safari ,and my iPhone but not anymore
Customer reply replied 5 months ago
like 5 days ago
Email technician: UranMail, Network Administrator replied 5 months ago

So you are on a mac?

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Email technician: UranMail, Network Administrator replied 5 months ago

anything happened 5 days ago? did you change password ***** or did you give it to anyone?

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Customer reply replied 5 months ago
no i just forgot it
Customer reply replied 5 months ago
my last password ***** iceman2118
Email technician: UranMail, Network Administrator replied 5 months ago

ok, so during recovery the code is sent to your phone. did you receive the code?

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Customer reply replied 5 months ago
but then it ask me what month and year i did my gmail account i don't remember
Email technician: UranMail, Network Administrator replied 5 months ago

ok, what is your Gmail email address?

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Email technician: UranMail, Network Administrator replied 5 months ago

ok, this chat is public and some security questions that I will ask can be seen by others, if its ok with you, lets continue, if not, I suggest Secure remote assistance.

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Customer reply replied 5 months ago
its okay lets continue
Email technician: UranMail, Network Administrator replied 5 months ago

ok, your first and last name that you used on that account?

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Customer reply replied 5 months ago
or jose angel garcia
Email technician: UranMail, Network Administrator replied 5 months ago

whats the phone number that ends with 51?

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Email technician: UranMail, Network Administrator replied 5 months ago

I sent a code, let me know when it comes in

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Customer reply replied 5 months ago
280423
Email technician: UranMail, Network Administrator replied 5 months ago

do you still have access to jag••••••••@yahoo.com ?

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Email technician: UranMail, Network Administrator replied 5 months ago

can you login to it and check email?

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Customer reply replied 5 months ago
i can
Email technician: UranMail, Network Administrator replied 5 months ago

hmm... ok its almost worked, except you already tried too many times. now you are blocked and have to wait

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Customer reply replied 5 months ago
okay try your best please
Customer reply replied 5 months ago
can you help me login in my snap chat that what i really want
Email technician: UranMail, Network Administrator replied 5 months ago

Here is what you can also do. Since account is blocked/disabled for too many tries, you can fill out a special Google support form here: https://support.google.com/accounts/contact/disabled2

Fill out as much information as you can, give them your cell , backup email address... Google support will review and reply back to you.

As far as re-trying recovery again - since account is already locked - it will only make it worse. Give it a day and try recovery procedure again.

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Customer reply replied 5 months ago
i forgot my password
Email technician: UranMail, Network Administrator replied 5 months ago

I am not sure what snapchat has to do with gmail...

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Customer reply replied 5 months ago
to revet my password
Email technician: UranMail, Network Administrator replied 5 months ago

I am not following, I already explained issue with Gmail account.

If your snapchat is using gmail account to login - then it wont work due to issue with Gmail

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Email technician: UranMail, Network Administrator replied 5 months ago

But again, Snapchat is a phone app, and this would be a question for Phone expert. I specialize in Computers

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Customer reply replied 5 months ago
you can't help me with my gmail
Email technician: UranMail, Network Administrator replied 5 months ago

Yes, I can, here is what you can also do. Since account is blocked/disabled for too many tries, you can fill out a special Google support form here: https://support.google.com/accounts/contact/disabled2 fill out as much information as you can, give them your cell , backup email address... Google support will review and reply back to you. and maybe you can recover faster.

As far as re-trying recovery again - since account is already locked - it will only make it worse. Give it a day and try recovery procedure again.
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Customer reply replied 5 months ago
okay but still try your best
Email technician: UranMail, Network Administrator replied 5 months ago

I dont think you read it fully, its something that you need to do.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
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Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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