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It wants me to login (doesn't happen often). I forgot my…

Customer Question
It wants me to...

It wants me to login (doesn't happen often). I forgot my password ***** tried to get it back. I get an ATT screen, which is odd because I no longer have Att service. When I click on "forgot password' and " continue" nothing happens. My e-mail is***@******.***. Never had this problem before.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not sure about questions. My phone is(###) ###-####

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Do you have all you need to take over my system and correct the problem?
Customer reply replied 7 months ago
No message from you for 15 minutes. Please confirm that you are still there.
Customer reply replied 7 months ago
It's now half an hour since I've received any communication. Please confirm that this chat is still open.
Answered in 2 hours by:
12/1/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,822
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Please first click HERE to reset your password ***** AT&T.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 7 months ago
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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