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I am trying to recover my password however my g mail address…

Customer Question
I am trying to...

I am trying to recover my password ***** my g mail address isn't being recognized! Help

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I have none

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Security questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I am so frustrated this is my 3 red attemp

Submitted: 7 months ago.Category: Email
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Answered in 11 minutes by:
11/30/2017
Email technician: UranMail, Network Administrator replied 7 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
Sure, you can restore access to your email account easily if you have set your recovery phone and email address (prior to the login issue) and that information is still valid.
Remember, it is not always possible to recover an account, especially if recovery information is outdated or or not set prior to the issue
Have you tried yet going via account recovery procedure?
Or would you like me to remote into your computer and work on it with you? (optional extra service) I will use data that you will provide me. if data you provide is incorrect, recovery will not work.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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