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Can'taccess my email. Verizon.net. Through my desk top.

Customer Question
Can'taccess my email Technician's...

Can'taccess my email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Verizon.net

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through my desk top

Technician's Assistant: What troubleshooting have you tried?

Verizon.net switched to AOL but I kept my old email address which was the***@******.*** It has been working until AOL asked for my user name and password ***** it wouldn't take. I have tried everything and I cannot get it to take my user name and password. Tried calling they gabve me a number. It didn't work either. Very frustrated a couple of weeks now.....

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to have my email back. Please help.

Submitted: 4 months ago.Category: Email
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Answered in 4 minutes by:
11/30/2017
Email technician: Bryan, Computer Support Specialist replied 4 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 4 months ago

Do you access your emails using any email program, e.g. Outlook, Windows Mail, etc.?

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Customer reply replied 4 months ago
windows
Email technician: Bryan, Computer Support Specialist replied 4 months ago

Sorry, I'm not able to look up any recovery option for your account. Opting out for other experts now.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,626
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Did verizon switch you to AOL ?

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Customer reply replied 4 months ago
verizonswitched my .net to AOL but AOL allowed my to keep my old address. Apparently something has happened and now I can't access my email. It has been more than two weeks and you can imagine what my email looks like by now. Please restore my email so I can get on with my life. Thanks.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Will need to troubleshoot this. Were you able to login to AOL with your verizon address?

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Customer reply replied 4 months ago
I have been using my old address for at least six months now with no trouble. I just log in with my old address: ***@******.*** and my password: Br145#7etlkt53 no problem until now. AOL will no accept this.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

So where were you logging in till now verizon or aol?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

There is a procedure to properly migrate from verizon to AOL. They sent out emails to everyone, if this has not been done you wont be able to use the verizon account on aol while the switch is pending. This is what i am trying to figure out?

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Customer reply replied 4 months ago
The switch was made months ago and they allowed me to keep my old Verizon.net address with no problem until now. Now
AOL will not accept the user name or password. Please help.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

I think we'll have to do this remotely because there is something clearly in error here.

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Customer reply replied 4 months ago
Last week my grand daughter sat down and accessed the account in minutes. We thought it was straightened out and next time I went to get the email it asked for the user name and password ***** it wouldn't take it. What about it? Why wouldn't it just keep going right into my email as usual instead of asking for the information every time I want to look at my email? I just don't get it.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

That's we need to fix; and i need to see it to fix it.

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Customer reply replied 4 months ago
Can you do that without charging me for it?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Unfortunately, i cannot. I can reduce remote price to $15 though.

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Customer reply replied 4 months ago
It didn't cost my grand daughter anything to get into my email. I guess you will not do it free of charge. I think that is very unfair of AOL. Not your fault but I feel that is a rip off to have to pay for a service that shouldn't cost anything. What do you think?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

I am not related to AOL. I am from JustAnswer and this is a paid service.

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Customer reply replied 4 months ago
P.S.Verizon never charge for any troubleshooting. I have used them several times over the years and it never cost anything. Does that mean you will not fix the problem then unless I pay? I'm 85 years old the sole care giver of my invalid husband, on a fixed income and that comes first. Just can' t justify this. Appreciate your time and wish you a wonderful holiday season. Merry Christmas. Goodbye.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Thank you but i am an employee and i am not allowed to assist without the cost. I am sorry and i apologize, i can try to assist you - can you send me your username and password ***** verizon here? Let me try.

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Customer reply replied 4 months ago
Br145#7etlkt53
When we viewed the account last week it was the same user *****@******.*** (in the upper right hand side)
Thanks. I'll wait to hear from you.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

do you have a verizon mobile #

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Customer reply replied 4 months ago
I don't know what that is. Where would I get that info?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Are you a verizon customer?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

What is your post code?

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Customer reply replied 4 months ago
you mean my zip code?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Yes

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Customer reply replied 4 months ago
16354 I'm running out of space to answer you.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

I am not getting any luck with the issue on my own. I think it would be best if you call Verizon.

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Customer reply replied 4 months ago
1-***-***-**** Technical support - Verizon
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Yes

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Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
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Experience: Computer Software Support Specialist for more than 10 years

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