Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

How can I get my password I forgot? Gmail. Does not give…

Customer Question
How can I get...

How can I get my password ***** forgot?

Technician's Assistant: What exactly are you having trouble accessing?

Gmail. Does not give recognise my password

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Cant

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Changed phone #s 3x

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
11/30/2017
Email technician: Cabletech, Computer Support Specialist replied 9 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Email
Satisfied Customers: 698
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 9 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 9 months ago

Before we begin troubleshooting, let me explain the limitation I have with Google's passwords. I can help you go through the process of answering the security questions. I have done this plenty of times to know that their security process will prevent you from resetting the password ***** you don't answer the questions correctly. Google does not have a live support so if we cannot reset it together, we won't have another way to do it. I would be happy to troubleshoot with you to help you try to get your account back. Do you understand this before we begin?

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 9 months ago

As a reminder in my opening, the site will ask to do a phone call or remote secure connection which is not me asking, it is the site's ad.

Ask Your Own Email Question
Customer reply replied 9 months ago
Helloo
Email technician: Cabletech, Computer Support Specialist replied 9 months ago

I am here.

Ask Your Own Email Question
Email technician: Cabletech, Computer Support Specialist replied 9 months ago

Did you see my earlier responses?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cant get my password to work can't get in to reset. I need
I cant get my password ***** work can't get in to reset. I need to get my gmail account onto my new computer … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Forgot password and my phone number has changed. Phone
Forgot password ***** my phone number has changed JA: Are you logged into your email account on any other devices? Customer: Yes JA: Do you have security questions or a phone number on file to help re… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
My gmail address is out of date and I am unable to restore
Hi my gmail address is out of date and I am unable to restore it … read more
John Castle
John Castle
BSC in Computing Network Management and Design
262 satisfied customers
I usually get into my gmail account on my lap top through my
I usually get into my gmail account on my lap top through my galaxy cell phone. That does not seem to be working. Google had also given me a password ***** I have forgotten. I want a new password ****… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
129 satisfied customers
I forgot my password it is in my computer so i dont have to
I forgot my password ***** is in my computer so i dont have to do it every time . Now I need to put it on another device and i cant get it redone...it cant send to my phone due to my bad service and i… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have a google email and I cant remember my password and I
I have a google email and I cant remember my password ***** I changed phone numbers so now I cant get a text to change my password ***** I don't remember when I first got my gmail … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
CANT RECEIVE E-MAIL MESSAGES. ON PH-NEW ON 2-13- VS 7 CANT
ON PH-NEW ON 2-13- VS 7 CANT GET E-MAILS CANT REMEMBER G MAIL PASSWORD … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My wife has a gmail account, which she has no used in a
my wife has a gmail account, which she has no used in a long time. Now she needs to use it to check a payment that was sent to her. But your system does not recognise the account at all, she is unable… read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
Set up a new phone but forgot pin no. Put in new sim card
set up a new phone but forgot pin no. Put in new sim card everything fine until it asked for google account. Put in phone no and changed password ***** it is not recognised. Started up new google acco… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Email not recognized. Gmail. Phone. Every thing i can think
email not recognized JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: phone … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,461 satisfied customers
Forgot my password that I changed overseas 3 months ago I
hey I forgot my password ***** I changed overseas 3 months ago I haven't got my old number(###) ###-#### my phone died had to get a new phone number last Friday new number is(###) ###-####need to chec… read more
Moses C
Moses C
Bsc
888 satisfied customers
I use an e-mail address which I established during my time
I use an e-mail address which I established during my time in the USA. Now I live since 3 years back in Austria and today I bought a new phone. add my usual e-mail account to the phone I had to put in… read more
PC_Wizzard
PC_Wizzard
IT Technician
48 satisfied customers
No idea. i cant access my gmail. forgot password. had to use
no idea. i cant access my gmail. forgot password. had to use mom's gmail to get confirmation code, but when entered it: it advises that it cant authorize that im the user of this account … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have 3 Gmail accounts. I have a very hard time remembering
I have 3 Gmail accounts. I have a very hard time remembering my pw video finally added pw to the last Gmail account that I can remember. Only cause it relates to my mental status. 1)***@******.*** 2)*… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cant sign into my gmail because I forgot my password. I
i cant sign into my gmail because I forgot my password. I only have 1 email account. The info to change my password ***** to go to the account i cant get into so how am i supposed to change my passwor… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Forgot password and code entered to change it replies that
Forgot password ***** code entered to change it replies that it does not recognise the address.Still getting g-mail on I-phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Well I am currently logged into my gmail account on my phone
Well I am currently logged into my gmail account on my phone but when i try to log into into my gmail account on the computer so i can print somethings off I cant remember my password ***** log in. I … read more
PC_Wizzard
PC_Wizzard
IT Technician
48 satisfied customers
I cannot log into my account I dont have the phone numbers
hello I cannot log into my account I dont have the phone numbers that I used to have, is there anyway you could give me a temp password ***** I can log into my account, as I forgot it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x