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Password not accepted. ICloud.cm ??? Apple IMac. Forgot Name…

Customer Question
Password ***** accepted Technician's...

Password ***** accepted

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

ICloud.cm ???

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Apple IMac

Technician's Assistant: What Operating System (OS) are you running on your iMac?

Forgot Name Newone installed about 6-9 months ago My laptop is several yearsold but said to be in good shape

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

I have had troubles with ID names and Passwords for ever. Used to be able to get on Apple Music store and order , but now rejected. How is YAHOO related to Apple Music? I am using same ID and PW that used to work.

Technician's Assistant: The Mac Technician will be able to walk you through that. Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.

Customer:***@******.***. is regular address.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Second address is***@******.*** but seldom used Will YAHOO workOK for both or only one Thanks

Submitted: 9 months ago.Category: Email
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Customer reply replied 9 months ago
What is cost for more services. Does initial charge cover it
Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 16 minutes by:
11/30/2017
Email technician: Edward Dorsey,
 replied 9 months ago
Edward Dorsey
Category: Email
Satisfied Customers: 41
Experience: Knowledge Engineer at HP, Inc.
Verified

Hi, my name is ***** ***** Just Answer. How are you today?
Give me a moment while I review your request and formulate some followup questions so I can hopefully assist you with an answer for you iCloud.com access.

Ask Your Own Email Question
Email technician: Edward Dorsey,
 replied 9 months ago

You can start your password ***** steps at https://iforgot.apple.com/password/verify/appleid. Select and answer the questions presented. If that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####and request account recovery assistance.

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Edward Dorsey
Edward Dorsey
Edward Dorsey
Category: Email
Satisfied Customers: 41
41 Satisfied Customers
Experience: Knowledge Engineer at HP, Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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