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I just received an email from Katherine Roberts (Gmail Team)

Customer Question
I just received an...

I just received an email from Katherine Roberts (Gmail Team) from Gmail Support saying that my Gmail was not working. I( did not open it. Is this a legitimate email or a spam?

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Outlook. I got the message in outlook, which would have to be the case if my gmail account was not working. I have not used Gmail in some time.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Never did before. My question is does Gmail email clients on their non-gmail account as a standard practice? And, could you send me a gmail test message to see if it comes through?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I thought it could have been a phishing email. Thank you for being so responsive and helpful.

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
11/30/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

It is a scam email, you will never be emailed like this from Google, please do not do anything in the email but delete it.

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit .

Thank you

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Email technician: Richard, Email Systems Specialist replied 7 months ago

Richard

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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
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Experience: Over 15 year experience in Email Systems and Programs

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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