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Jess, i can't access my gmail account i can't remember my…

Customer Question
Hi Jess my name...

Hi Jess my name is ***** ***** i can't access my gmail account i can't remember my pass word . when i go through the reterival process it send a veriication code to an expired email address i had a few years ago . Also my secret question appears to be wrong .Help!!!!!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Submitted: 7 months ago.Category: Email
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Answered in 16 minutes by:
11/30/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
Jess the account name is [email protected] Gmail.com
Email technician: Jess M., Computer Support Specialist replied 7 months ago

thank you.. please give me a moment

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Email technician: Jess M., Computer Support Specialist replied 7 months ago

Can you please tell me this email address => rob•••••••••@bi•••••.com

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Customer reply replied 7 months ago
It does not exist any more I can’t access it
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Yes, but please tell me that old email account to increase your chance of recovery.

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Customer reply replied 7 months ago
Oops no au on the end
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Hi Robert,

Thank you for patiently waiting. Unfortunately, your Gmail account cannot be recovered is you cannot access the Bigpond account. Is this bigpond still active but you also forgot its password?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Experience: Computer Software Support Specialist for more than 10 years

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