Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

It says email or password is not right. Me,sue dailey.

Customer Question
It says email or...

It says email or password ***** ***** right

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Me,sue dailey

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Customer:***@******.***

Technician's Assistant: What troubleshooting have you tried?

It is a new tv .i just cant remember how mu roku accout is set up.i have had it for years

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 30 minutes by:
11/30/2017
Email technician: Karthik Nagarajan, Computer Engineer replied 9 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Karthik Nagarajan, Computer Engineer replied 9 months ago

It sounds like you are email account, Before we proceed further, I would like to ask you few question about this problem. Could you tell me whether you are trying to access Gmail account or Roku account? So that we can help you with providing the reset option.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I changed my email address and can't remember my password. I
I changed my email address and can't remember my password. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,186 satisfied customers
I was typing with someone and lost the connection. I am
I was typing with someone and lost the connection. I am trying to get setup on Roku and it keeps saying that my email is already in use. I only have one email address and that is all I want or need.… read more
John Castle
John Castle
BSC in Computing Network Management and Design
264 satisfied customers
Can not find password for my account & now it is saying my
can not find password ***** my account & now it is saying my accout cannot be found ans it won\t let me set up new account. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
7 satisfied customers
I have Roku, just returned from U.S. and cannot get onto
I have Roku, just returned from U.S. and cannot get onto Netflix and would also like to have Acorn. Cannot remember my Roku password. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor's Degree
510 satisfied customers
I cant get on my accout saying ny email not right or my
I cant get on my accout saying ny email not right or my password I have had my accoit for 6 years I can not lose ny accout please help will pay if must … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor's Degree
2 satisfied customers
We just bought a new tv and have changed email address and
We just bought a new tv and have changed email address and cannot remember password. Please help… read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
Im trying to get in to my account but cant sign in cause
Im trying to get in to my account but cant sign in cause cant rember my pass word the accout in***@******.*** this is the one im having trouble with right now had to resit my phone to factroysittings … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Email address is. You can either phone me ator send me an
My Email address is***@******.***. You can either phone me at(###) ###-####or send me an Email. You will not be able to contact me any other way. I have recently added a ROKU device to my computer and… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Goggle I have a problem with getting my information I bought
Hi, goggle I have a problem with getting my information I bought a new note pad have email and New phone number doesn't realize some of my email my old phone was(###) ###-####only New phone is(###) ##… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It's my Mom's. She's 81 & in a nursing home. I'm here with
It's my Mom's. She's 81 & in a nursing home. I'm here with her. She doesn't have her original email, & the 2nd security question is coming up wrong, even though she swears it's correct. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just got a second roku device. I have been trying for
I just got a second roku device. I have been trying for better than an hour to sign in to my account. keeps saying e-mail or password ***** Changed password, same thing. … read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
I don't remember my password and the cell number that was
I don't remember my password ***** the cell number that was attached to the account is broken and no longer in service. Pearl is there another way to access the account and set up a new password *****… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I typed the wrong address for my email coming in to this
I typed the wrong address for my email coming in to this computer … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Iphone keeps rejecting my email name password that I've had
iphone keeps rejecting my email name password ***** I've had for years and is the one I have on my computer … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I change servers last year to att and now when I attempt to
I change servers last year to att and now when I attempt to change it in Roku, it will not allow me to … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
My daughter who is "special" changed her password on her
My daughter who is "special" changed her password ***** her Samsung Galaxy phone so we reset it like new. Now google wont let me in because she cant remember her email and password ***** this device. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,186 satisfied customers
I opened a gmail accout, *********@******.****, i can't
i opened a gmail accout, *********@******.****, i can't access the account. when i try to log in it says it doen't recognize the accout. when i try an open a new accout it says its already taken; plea… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
GA-crb i cannot get on my yahoo mail accout.it wont accept new passcod
i cannot get on my yahoo mail accout. it wont accept new passcodes or passwords. keeps saying too short when it isnt. they keep saying they will send me an email, BUT i cant get it! sooooooooo frustra… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x