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I cannot get into my email. I have to sign in but forgot my…

Customer Question
I cannot get into...

I cannot get into my email. I have to sign in but forgot my password. It asks

Technician's Assistant: Are you logged into your email account on any other devices?

For my email address which I gave as***@******.***. Unfortunately they set reset info to my gmail address on my mobile phone. No I am not logged in to my email account on my mobile phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No except I have several phone #s

Submitted: 7 months ago.Category: Email
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Answered in 11 minutes by:
11/30/2017
Email technician: UranMail, Network Administrator replied 7 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,306
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 7 months ago

Can you access your Gmail account from a PC? This way we can send code there and recover your account

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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