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I am unable to receive e-mails. My server tried to help me…

Customer Question
I am unable to...

I am unable to receive e-mails. My server tried to help me update but I cannot get access to the account type in order to change what I need

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Connected

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of. It was working fine yesterday

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

Customer:***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have no idea

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
11/30/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Have you tried accessing your email using a web browser like Chrome?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
windows. I can access it thru the server wowway.net But cannot through outlook. The server tried to update the information but we cant get access to the account
t type to change it to pop3
Customer reply replied 7 months ago
no thanks
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Is it setup right now as IMAP?

Are you able to SEND?

Ask Your Own Email Question
Customer reply replied 7 months ago
sorry but it feels like a scam
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Sorry about the confusion. Please click on this link to know more about our company.

http://ww2.justanswer.com/about-justanswer

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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