Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have a Samsung tablet... Today I received an email

Customer Question
I have a Samsung...

I have a Samsung tablet... Today I received an email confirming a purchase of $30 I DID NOT MAKE ANY PURCHASE... I DON'T know who to contact to credit back this money. I do not have an APPLE account Can u help ??

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Hotmail .. I use outlook

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Tablet

Technician's Assistant: What troubleshooting have you tried?

You are the first

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
11/29/2017
Email technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,264
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Did the email come from Apple/iTunes?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I RECEIVED AN EMAIL ON SAT11th aug saying my, I received an
I received an Apple email on 11/8/19 saying my credit card linked to my I tunes account had been debited with $103.71 . I didn't make a purchase, I think it was a hack. Im not at all tech savvy. my email is BigPOnd … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I received an email rerferring to an apple store purchase I
I received an email rerferring to an apple store purchase I allegedly made earlier today. I made no such purchase. Could I speak with someone about this...? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Trying to contact someone regarding an email I received from
trying to contact someone regarding an email I received from Apple i-tunes. my name is ***** ***** and I received a receipt that appears to be for the purchase of an i-phone for $972.21!!! It says its… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Someone has created a fictitious account under a variation
Someone has created a fictitious account under a variation of my name and is attempting to get members, donors, and supporters of our not-for-profit organization to give money to them under false pret… read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
I've just received an email from Apple asking me to confirm
I've just received an email from Apple asking me to confirm or reject a purchase. I have not made a purchase but the email is asking me to put in my credit card details and all personal details. Is th… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I don't have one. I got an E-mail that is telling me I
I don't have one. I got an E-mail that is telling me I joined Apple I Tunes, when I didn't. They said they charged me $9.75 for it and have me an option to cancel, but they want my So c Sec number whi… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I have received an email about a purchase that I did not
I have received an email about a purchase that I did not purchase! How can I stop this or is this an alert from Apple that this is suspicious.? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I Don't know, I'm trying to cancel my account membership
I Don't know , I'm trying to cancel my account membership subscription ,helping***@******.*** … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I'm romeo sabio, yesterday i received an email that i
I'm romeo sabio, yesterday i received an email that i purchased mobile legends(I tunes store) order id: mgstv9qzf8 document no. aaa25bb839rs with a price of $11.15. I never purchased this, first of al… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
A purchase was made using my email that I did not make,
A purchase was made using my email that I did not make … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Apple asked me on an email if I had purchased a certain
Apple asked me on an email if I had purchased a certain item. I did not. But when it asked me cancel,it asked me for all my personal info including Social Security number and credit card info. How do … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I received an email stating my account was used to make a
Second opinion] Hi. I received an email stating my account was used to make a purchase for over $300. I have not used my account in years. How can I verify this? I don't want to use the link in the em… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Received an e-mail detailing a supposed purchase via iTunes
Received an e-mail detailing a supposed purchase via iTunes made against my account. I did not make this purchase. The e-mail had a link for a confirmation request. I took up the link, but grew suspic… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I believe someone has purchased items and charged them to
I believe someone has purchased items and charged them to me. I got an e-mail from apple in cupertino ca. who do I contact to discuss. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I GOT AN EMAIL from THAT A PURCHASE WAS MADE ON JAN 6 2018
I GOT AN EMAIL from***@******.*** THAT A PURCHASE WAS MADE ON JAN 6 2018 at apple store #W74PLF8RH2 FOR a Netflics program. i did not make that purchase. i believe this was an attempt tp get my apple … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Have a Samsung Galaxy 8 and cannot receive or send Hotmail
Have a Samsung Galaxy 8 and cannot receive or send Hotmail due to a server issue. Message says Pop3.mail.yahoo.com is the issue. Tried to change it to Pop3.mail.live.hotmail.outlook.com, but my guess … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I bought tickets for the Tomlin event at the wrong place.
I bought tickets for the Chris Tomlin event at the wrong place. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
3 months ago the following message from Microsoft was blocking
3 months ago the following message from Microsoft was blocking me from accessing my hotmail account which I access through ninemsn.com.au through Outlook . The message read : MICROSOFT.... CAll us pro… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x