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I need to change my Microsoft account email address. The one…

Customer Question
Hi, I need to...

Hi, I need to change my Microsoft account email address. The one currently being used has been deactivated due to hacking. I need to set up my account using the new email but I am unable to change it through the system. It only allows me to change the password ***** it sends it to the email address I need to change.

Technician's Assistant: Are you logged into your Microsoft account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't need to rest the password. I need to change the email address attached to the account.

Submitted: 7 months ago.Category: Email
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Answered in 2 hours by:
11/29/2017
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Category: Email
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