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Unable to get into my acct. Forgot password. Try answering…

Customer Question
Good morning! unable to...

Good morning! unable to get into my acct. Forgot password. Try answering recovery questions, nothing seems to work, just sends me back pervious question page.

Technician's Assistant: What exactly are you having trouble accessing?

Getting into my acct to see my mail

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, but they don't work

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I tried changing password, thinking this might help, with resolution

Submitted: 8 months ago.Category: Email
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Answered in 4 hours by:
11/29/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,988
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What kind of account is it? If email, what is the email provider please?
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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