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After being disconnected from the internet i cannot get my…

Customer Question
After being disconnected from...

After being disconnected from the internet i cannot get my email. i can send if i have addresses old list was also lost

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am connected to the internet

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I do not think son. i knowledgable person got me reconnected to the internet yesterday

Submitted: 9 months ago.Category: Email
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Answered in 8 minutes by:
11/29/2017
Email technician: Suhasini Velu,
 replied 9 months ago
Suhasini Velu
Category: Email
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once shut down your computer completely and turn it back on.
Let me know when this is done.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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