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I can't get my email password reset without the phone number…

Customer Question
I can't get my...

I can't get my email password ***** without the phone number attached to my gmail which I no longer have access too. How do i reset it without the phone no. attached. we tried

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes the phone that i can't get into

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Lost my pin to that phone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

We tried to reset by all security ??

Submitted: 9 months ago.Category: Email
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Answered in 3 minutes by:
11/29/2017
Email technician: Sandy, Computer Specialist replied 9 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 7,012
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 9 months ago

While resetting your gmail account password, does it show any recovery option like answering security question or sending a code to recovery email address?

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Customer reply replied 9 months ago
but it doesn't work I tried with another technical support team that I pay monthly for
Email technician: Sandy, Computer Specialist replied 9 months ago

Please call on your old number once and check if it is active with someone else and tell him/her that it was your old number and provide a code to you.

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Customer reply replied 9 months ago
No somebody locked me out of that phone I have no access to a cuz I don't know the pin number to get into the phone
Email technician: Sandy, Computer Specialist replied 9 months ago

Have you contacted your Phone SIm provider company?

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Customer reply replied 9 months ago
No I thought you were working for Google or Gmail
Customer reply replied 9 months ago
They said if I reset my phone I'll lose all my information and I still need the pin number to get into the phone
Email technician: Sandy, Computer Specialist replied 9 months ago

Please enter your contact(landline or mobile), I will call you directly. Thank you.

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