Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have just updated my laptop and it has wiped my outlook…

Customer Question
I have just updated...

I have just updated my laptop and it has wiped my outlook saying it is not compatible with the last update. what can i do?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Im not very computer savvy, I have a MAC laptop MAC OS High Sierra version 10.13.1, my version of outlook was Outlook 15.29 hope that helps

Technician's Assistant: When did you last update your Outlook?

Don't know, I just up date when it tells me to, it has totally gone from my computer,

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so, it comes up in the launch pad will not open just tells me its not compatible with with version.

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 8 months ago
Im not sure what just happened it said to pay a $5 deposit then I had to pay $59, is this the only fee for this help
Answered in 28 minutes by:
11/29/2017
Email technician: Bhavik Joshi, Computer Software Engineer replied 8 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Email
Satisfied Customers: 1,004
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Ask Your Own Email Question
Email technician: Bhavik Joshi, Computer Software Engineer replied 8 months ago

Hi,

Which version of outlook you are using ? Like 2003,2010 etc.

Note:- You may automatically get an notification for premium service after my second response, It is optional and accept it only if you would like me to connect to your computer otherwise we can continue with this chat option.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Had my memory wiped out because of a scam Now I am unable to
had my memory wiped out because of a scam Now I am unable to get my mail on my Mac Book Pro, also cannot send email from my IMac. I can see that I am checked in with phone, IMac but not my MacBook Pro… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was told by apple to update my software which I did. my
Hi there I was told by apple to update my software which I did. my Microsoft outlook is now not compatible with MAC OS Sierra … read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
I am using Outlook 2013. Using Outlook 2013, when I click on
Using Outlook 2013, when I click on a web link in any message I get a message pop up which states "Your organization's policies are preventing us for completing this action for you. For more info, please contact your help desk." My PC is a stand-alone in my home so there is no help desk. I am running Windows 10 which had recently been upgraded to version 1803. I cannot specifically state that the problem has arisen only after the latest Windows update, but Outlook has been working well for me prior to this. I would be grateful for any help you can give me. Thank you. … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
290 satisfied customers
I updated the software on my Mac, and now the outlook won't
I updated the software on my Mac, and now the outlook won't work. It says "You can't use this version of the application “Microsoft Outlook” with this version of macOS." How can I update it without pu… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,319 satisfied customers
Does microsoft have a version of outlook the will run on mac
Does microsoft have a version of outlook the will run on mac os v10.13.4? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Downloaded updates for my MAC os. when i did it wiped out
downloaded updates for my MAC os. when i did it wiped out outlook. said cannot open... not compatible. I have lots of important folders in that app. I have microsoft 2011. if i download outlook 2016 c… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just updated my Mac. It says You can't use this version of
I just updated my Mac. It says You can't use this version of the application “Microsoft Outlook” with this version of macOS. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I just upgraded my macbook pro to High Sierra and now it
I just upgraded my macbook pro to High Sierra and now it says my outlook email is not compatible, what do I do to get it all back? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Trouble with OS High Sierra, Version 10.13.1 ever since I
Trouble with OS High Sierra, Version 10.13.1 ever since I upgraded from El Capitan. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
MacOS High Sierra 10.13.1 Microsoft Outlook for Mac 2011
MacOS High Sierra 10.13.1 Microsoft Outlook for Mac 2011 Version 14.7.2 error messages Not connected to Bellsouth Authentication failed Login Invalid credentials user name / password ***** incorrect… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I just updated to HiSierra 10.13.1 and now when I click on
I just updated to HiSierra 10.13.1 and now when I click on 'outlook I get the window You can't use this version of the application “Microsoft Outlook” with this version of macOS.I have Outlook 15.32. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
556 satisfied customers
Just installed HIGH SIERRA. Trying to open Outlook. Message:
Just installed HIGH SIERRA. Trying to open Outlook. Message: "You can't use this version of the application “Microsoft Outlook.app” with this version of macOS" … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I need to upgrade my Microsoft outlook 15.32 to High Seirra
I need to upgrade my Microsoft outlook 15.32 to High Seirra 10.13.1 … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
My outlook is 15. 26 and is incompatible with Mac OS High
My outlook is 15. 26 and is incompatible with Mac OS High Sierra … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I downloaded macOS H high Sierra, version 10.13.1 and it
I downloaded macOS H high Sierra, version 10.13.1 and it will no longer let me use Outlook 15.19.1. Co … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Out of the blue...one of my folders is empty on Outlook. The
Out of the blue...one of my folders is empty on Outlook. The message said "Irish31" cannot contain items. Limitations to the IMAP server. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
A pop-up box is asking me for my gmail password, but it is
A pop-up box is asking me for my gmail password, but it is not accepting the one I have. What should I do? … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I bought a new computer that uses Windows 7. Moved over
I bought a new computer that uses Windows 7. Moved over Outlook from my old computer that was running XP. Outlook no longer works. I can receive messages but can't send anything.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x