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My husbands email address is his work admin changed his

Customer Question
Hi my husbands email...

Hi my husbands email address is***@******.*** his work admin changed his password ***** we still cannot access his account on line my account is***@******.*** and his account is linked but we still cannot access it.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No we are not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm not sure

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No that is all thank you

Submitted: 7 months ago.Category: Email
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Answered in 4 minutes by:
11/29/2017
Email technician: UranMail, Network Administrator replied 7 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,305
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly? (optional extra service)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Email technician: UranMail, Network Administrator replied 7 months ago

Are you trying to access on Windows PC?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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