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I have een using Windows as my email server. An agent at…

Customer Question
I have een using...

I have een using Windows as my email server. An agent at Best Buy this afternoon installed Xfinity.com. It is entirely different. I would like to go back to Windows. I have lost all of my email contacts. Perhaps you could retreive them for me???

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I have been using Windows. You're chatting with a total non-tech. Can you tell me who my server is with that information?

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser.

Technician's Assistant: What troubleshooting have you tried?

I have tried calling the tech who set me up with Xfinity. He suggested I call you. Is there any chance we could actually TALK?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Do you have a suggestion about what s/he might want to know?

Submitted: 8 months ago.Category: Email
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Answered in 2 minutes by:
11/29/2017
Email technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows 7, 8 or 10?
  2. What email account are you using that is giving you trouble now?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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