Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Ive just created a new email and I cant log into it. I don't…

Customer Question
Ive just created a...

Ive just created a new email and I cant log into it

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
11/29/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10? or a Mac?
  2. What is the email address that you are having trouble accessing so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am having trouble accessing my gmail. my ex girlfriend
i am having trouble accessing my gmail. my ex girlfriend deleted it and then logged back into it and changed things. i cannot sign into my gmail and i need too. and whats weird is when i try to do the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Iv forgotten my password cant get into my email also cant
iv forgotten my password ***** get into my email also cant access my facebook as no longer have access to mobile or email on it … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Cant find it. its a new email thats my phone # ismy name
cant find it. its a new email thats***@******.*** my phone # is(###) ###-####my name shandra clark 01/16/68 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cant access my email Can you help me Please. No I cant get
I need to start over with phone number and everything … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Ive tried for 4 hours to get onto my aol account. i tried
Ive tried for 4 hours to get onto my aol account. i tried resetting the password, as it wouldn't take my old one. i cant get on with my android phone either. ready to cry. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Icannot remember my password my old phone was stolen. My old
icannot remember my password ***** old phone was stolen … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I cant send email. I cant send email. I dont think so. Ive
I dont think so. Ive tried for a while and ive tried turning those off and nothing happened. I also cant send email on me apple devices. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
Its my fiances account and he is forgetful as they come, he
its my fiances account and he is forgetful as they come, he cant remember what password ***** used and none of the recovery options are working for him. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I cant recover or make a new password. Its a very old email
I cant recover or make a new password. Its a very old email and I can't remember when I created it. … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I havent used my desktop email address in years because ive
I havent used my desktop email address in years because ive been using my work email. but now that ive retired i dont know any of my home passwords and i had to turn in my work phone that was attached… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
It just keeps going back to the log in screen whenever I
it just keeps going back to the log in screen whenever I enter my email. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Unable to verify my account because I don't remember the
unable to verify my account because I don't remember the date my account was created or password *****'ve been following the steps and so far have been unseccessful. Please help.... … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I need to get in an old account that i forgot the password
i need to get in an old account that i forgot the password ***** the recovery email i used i cant login to also for the same reason. both accounts are link to each and i can gain access to either one.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I cant remeber the last changed password; and all my
I cant remeber the last changed password; and all my recovery information has changed I created a new email, just to have a verification code sent it and that doesnt work Ive got to much attached to t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I forgot password for my gmail acct. [email protected] the
I forgot password ***** my gmail acct.***@******.*** the recovery email is***@******.***. and that email is not accessiable. My gmail that I can be reached out is***@******.*** my Name is Tamara (Tamm… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
im trying to acces my email I cant I had an email from yahoo
im trying to acces my email I cant I had an email from yahoo that someone in Russia was hacking my computer and was asked to change my password XXXXX I did now I cant get in to my email I don't rememb… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
hi im hopeing you can help me but I cant get into my microsoft
hi im hopeing you can help me but I cant get into my microsoft windows I think iv put it [email protected] [email protected] and I cant remember my pass word to it plus I cant get into my email as well … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Hi there I want to start up my original email address which
Hi there I want to start up my original email address [email protected] Why cant I access it anymore plz? Also I think that there is no hotmail.co.nz anymore & now it is just hotmail.com. Ive start… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x